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HELP SECTION

FAQ (Frequently Asked Questions)

  • Do you print, embroider, laser, and 3D print the products yourself?

YES, we own all of our workshop equipment and DO NOT have a 3rd party company complete our orders. We are the last person to touch your item(s) before it is sealed and shipped.

  • Are there any minimum order quantities (MOQs)?

No, there is no minimum. There is however, a discount for bulk orders. Design, size, and format affect the pricing so send us an email for your special project.

  • What file formats are needed for designs?

Vector files (.ai, .eps, .pdf) are preferred for high-quality printing, but high-resolution (300 DPI) PNG or JPEG files are often accepted. If all you have is just a low resolution image we can try our best to work with that also!

  • How long does production take?

Standard turnaround is usually 8–15 business days after design approval, though rush options are often available.

  • Can I bring my own garments?

Yes, we allow you to bring your own items, but we are not responsible for damage during the printing/embroidery process.

  • What is the best printing method?

DTF (Direct to Film): Best for complex, multi-color, or detailed designs in smaller quantities.

Embroidery: Best for logos on caps, polos, and jackets.

  • How should I care for printed apparel?

Wash inside-out in cold water and hang dry to prevent fading and cracking.

  • Can I use any logo or design?

You must own the rights to the design or have proper licensing. Using branded logos without permission is illegal.

  • Do you ship outside the Con USA?

Sorry but at this time we DO NOT ship outside the continental United States.

  • What brand(s) do you carry for clothing?

Our current line is mostly GILDAN brand for their reasonable price and quality. Baby products are from Rabbit Skins.

ORDERS & SHIPPING

  • ORDER PROCESSING:

Generally we try our best to keep as much inventory in stock as we can, so please allow 1-3 days to process your order. Expect an email within 3 days to let you know your order is on the way!

When your order is ready for delivery, you will receive an email with real-time tracking information.

  • FLAT RATE SHIPPING

Orders are generally shipped within 2-7 days using USPS, UPS OR FEDEX 2. We do not ship outside of USA at this time.

  • DOMESTIC SHIPPING RATES AND ESTIMATES:

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

 

 Shipping charges for your order will be calculated and displayed at checkout.

RETURNS

We accept returns (on NON custom items) up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

Products that have been customized with names or logos are FINAL SALE.

ABOUT US

Hey there! We are a 2 person operation who LOVE creating customized crafts using any media our ever expanding equipment will allow us. We currently run our shop with smaller but industrial level machines that allow us to do all sorts of fun stuff for you all to enjoy. To be clear, EVERYTHING we offer is done in house. We DO NOT use print on demand type companies.

We are currently based in Boston, MA. And we have in one form or another been servicing our home town area for several decades now.

We greatly appreciate and thank every single one of you that has taken the time out of your busy day to visit us. And please do not hesitate to contact us in regards to anything you may want that is not listed here on our website.

Thank you again for your time and we hope to be able to work with you now or the future and make you something very special and meaningful to bring you joy in your world!

OUR GOAL

Hi there! We're a friendly, local small business dedicated to making your ideas look amazing. We also only sell products that we would personally use/wear ourselves, we 100% standby the products/supplies we use. At your (the customer's) request we can adjust and accommodate your budget or quality level of media as needed, just send us an e-mail or message us to further discuss details.

We love helping our neighbors bring their projects to life with a personal touch:

  • Custom Gear & Apparel: Need a team uniform, staff shirt, or just a fun personal tee? We do fantastic custom printing and embroidery right here in the neighborhood.
  • Unique Engraved Gifts: Looking for a special thank-you gift or a customized keepsake? Our laser engraving turns simple trinkets into treasured items.
  • 3D Printed Innovations: Got a unique part or prototype in mind? We use 3D printing to custom-build what you need.

Send us an e-mail or DM us on any of our social media pages! We pride ourselves on quality craftsmanship and neighborly service, and we can't wait to work with you.